Refund Policy

Cancellation

• If a booking is cancelled by our company, the full upfront payment will be refunded.
• If you cancel your booking, 20% of the upfront payment will be deducted.

Refund Process

To request a refund, please contact our customer service team with your booking details. Refunds will be processed to the original payment method within 7–10 business days.

Non-Refundable Services

Specialty or custom services, such as VIP packages, and services booked for peak times or holidays, are non-refundable once confirmed.