Refund Policy

Refund Policy

1. Cancellation by the Customer:
   If cancellation made by our company, full upfront payment will be refunded.
   If you cancel your booking, 20% upfront payment will be deducted.
2. Refund Process
   To request a refund, please contact our customer service team with your booking details. Refunds will be processed to the original payment method within 7-10 business days.
3. Non-refundable Services
   Specialty or custom services, such as VIP packages, and services booked for peak times or holidays, are non-refundable once confirmed.